Refund policy
RETURN & REFUND POLICY
At VOXKOR, we want you to love every item you order.
If you are not completely satisfied with your purchase, we're here to help.
RETURNS
We accept return requests within 14 days of the delivery date.
To be eligible for a return, the item must:
• Be unworn and unwashed
• Be in its original condition with all tags attached
• Be free of perfume, deodorant, makeup, or any signs of wear
• Be accompanied by valid proof of purchase (order number or order confirmation)
• Be returned in its original packaging whenever possible
HOW TO REQUEST A RETURN
Please contact us at:
Include the following information:
• Your order number
• The item(s) you wish to return
• The reason for the return
We will respond within 2 business days with return instructions.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
EXCHANGES
We do not currently offer direct exchanges.
If you would like a different size or item, please return the original item and place a new order.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us immediately at:
Please include:
• A photo of the issue
• Your order number
We will work quickly to resolve the issue.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
• Gift cards
• Final sale items
• Clearance or discounted items marked as non-returnable
CONTACT US
If you have any questions regarding returns or refunds, please contact us at:
Thank you for shopping with VOXKOR.
The VOXKOR Team